Northside Home Care Services use a cloud-based, comprehensive scheduling/tele-monitoring system that works in tandem with a corresponding mobile app to ensure that no visits to clients are missed and that our carers arrive on time to them. Our carers are provided with a personal smart phone with the app preloaded. The app is also used by the carers to keep track of their schedules, create timesheets and communicate important relative information to the office staff. Using the information generated by the app, the system is able to provide live updates on carer progression, monitor the level of care provided to each client and aid in creating dynamic careplans.
Frequent client satisfaction surveys allow us to monitor any areas of our care that may need improvement or adjustment to suit specific client needs.